Returns and refund requests are accepted according to the following policy.
- Return Time Frame
Customers may request a return within 30 days after receiving an order.
Return requests submitted more than 30 days after the delivery date may not be accepted.
- Return Address
18514 Los Machos Dr,
Rowland Heights, CA 91748
Customers must contact customer service and receive return instructions before sending any product back.
- Return Requirements
To be eligible for a return, products must be unused, in original condition, and include original packaging and any included accessories.
Returned dog toys must not show signs of use, bite marks, chewing, saliva, stains, hair, cleaning, alteration, damage, or other conditions that affect resale eligibility.
Customers must provide order information and contact customer service before sending a return.
- Return Shipping Responsibility
Customers are responsible for return shipping costs when a return is requested because of personal reasons, incorrect selection, change of mind, ordering the wrong item, or other reasons not caused by product defects or shipping errors.
Return shipping costs will be covered when the product received is damaged, defective, incorrect, or the result of a fulfillment error.
Customers should use a shipping method that provides tracking information when returning products. Customers are responsible for returned packages while they are in transit.
- Refund Processing Time
After a returned product is received and inspected, approved refunds will generally be processed within approximately 3 days.
- Refund Method
Refunds will be issued to the original payment method used for the purchase. The time required for the refund to appear may vary depending on the payment provider or financial institution.
- Non-Returnable Situations
Returns may not be accepted for products that have been used, damaged by customers, altered, or otherwise fail to meet the return requirements.
Orders returned without prior communication or approval may not be processed.
